DOUBLE YOUR FIRST BOX w/ any multi-mo. plan!

Shipping

Each month we announce one of the three pieces coming in that month’s set; the other two are a surprise — it’s part of the fun!

Your first box will ship within 48 hours of your order being placed!

From then on, your monthly box will ship either on the:

15th of each month (if your renewal date lands between the 27th – 12th)

Or

30th of the month (if your renewal date lands between the 13th – 26th)

You can modify your renewal date any time through your customer portal and your shipping date will automatically be adjusted to match the renewal window listed above. To access your customer portal, log in to our website and click "Manage Subscription".

We offer free shipping to any address within the US. International shipping is $10 per package.

We ship worldwide!

Your first box will ship within 48 hours of your order being placed!

From then on, your monthly box will ship either on the:

15th of each month (if your renewal date lands between the 27th – 12th),

OR the

30th of the month (if your renewal date lands between the 13th – 26th).

You can modify your renewal date anytime through your customer portal by logging into our website and clicking "Manage Subscription".

Note: Subscribers who subscribed on 10/6/20 or prior renew, by default, on our previous monthly schedule: renewing on the 20th of the month for the following month's shipment; shipping on the 15th of each month. If you subscribed prior to 10/6/20 and would like to change to our new billing schedule, please email us at hello@mintmongoose.com, we can absolutely make that change.

You can update your shipping info anytime through your customer portal by logging in and clicking "Manage Subscription".

Please make any updates to your address by the 5th (if your box ships on the 15th of the month), or the 20th (if your box ships on the 30th of the month) to ensure we are sending your items to the correct place.

If you are unsure of your new address, we recommend either putting a friend or family member’s address into the system (where your jewelry can be safely delivered for you), reaching out to us to request a one-time custom ship date at a time when you will have your new address, or skipping your upcoming renewal via the customer portal by logging into our website and clicking "Manage Subscriptions".

Note: If your renewal has already taken place but your box hasn't shipped yet, you won't be able to skip your upcoming shipment from your customer portal because your renewal has already happened. If this is the case, we can help! Shoot us an email at hello@mintmongoose.com, we are here for you.

If you will be out of town when your mintMONGOOSE jewelry is normally delivered, we recommend either skipping a month via your customer portal (if your renewal for that shipment has not yet taken place), or reaching out to us via email at hello@mintmongoose.com so we can coordinate a one-time custom shipping date or address for that shipment without it interrupting your regular deliveries.

Refunds / Returns

We aren’t able to process returns. However, if any jewelry pieces arrive to you damaged, we are eager to make it right and will quickly replace them.

We individually wrap our pieces to make gifting any piece that isn’t your style a breeze! If a piece arrives that isn’t a win for you style-wise, we encourage you to gift it to a friend, family member, or co-worker. Please take a scroll down our Instagram (www.instagram.com/mintmongoose) for a preview of some of our past sets, so you know the types of pieces we may send out.

Because of the nature of our service, we are not able to offer refunds on products that have been shipped.

We are also not able to process retroactive refunds for a renewal that has taken place prior to a cancellation taking place.

If you receive a piece that was damaged in shipping, please notify us within 14 days of receiving the piece via email at hello@mintmongoose.com and include a picture of the damaged piece. We will send you a replacement right away!

Why 14 days? All of our sets are limited-edition, meaning there are only so many in existence. 14 days is a good window of time where the likelihood that we have an exact replacement is high, and we haven’t yet run out (because when they’re gone, they’re gone). We ask for this quick notice because we want to do our best to get you an exact replacement.

Contact

If you have a question that can’t be answered above, we are always just an email away and can be reached at hello@mintmongoose.com.

Please note prompt service is a value that we hold. Our normal weekday response times are less than 24 hours, and weekend respond times are 24-48 hours.

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